Solutions on Demand

Plan Component	Level of Service
Plan Component	E-Mail Only	Basic Telephone and E-Mail	Advanced Telephone and E-Mail
E-Mail Answer Support	24 E-Mail contacts from user over 12-month period	24 E-Mail contacts from user over 12-month period	36 E-Mail contacts from user over 12-month period
Telephone Answer Support		12 hours of telephone support available in 1/2 hour increments over a 12-month period	18 hours of telephone support available in 1/2 hour increments over a 12-month period
Regularly Scheduled Phone Follow-Up	Quarterly over the subscription term
Document Reviews	Up to 3 submissions over 12-month subscription term	Up to 6 submissions over 12-month subscription term	Up to 6 submissions over 12-month subscription term
Duration of Plan	Plan components are in effect for one year; unused e-mail support will expire at that time	Plan components are in effect for one year; unused e-mail support will expire at that time	Plan components are in effect for one year; unused e-mail support will expire at that time
Hours of Service	7:00am - 7:00pm CST	7:00am - 7:00pm CST	7:00am - 7:00pm CST
Fee for Plans	$300.00	$750.00	$1,000.00
Fee for Individual E-Mail Contacts above plan*	$30.00	$30.00	$30.00
Fee for Individual Telephone Contacts above plan*	$50.00	$50.00	$50.00

* Available to plan subscribers only.

Plan Selection *

3 Month 3 Email Free Trial - $ 0.00

Email Only Plan - $ 300.00

Basic Telephone Email - $ 750.00

Advanced Telephone Email - $ 1,000.00

Total Amount

Solutions on Demand

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